Service Delivery Team Manager
Deputizes for the IT Manager in his absence and supports the IT manager in the provision of IT support for teaching, research and administration. Line management responsibility for members of the IT group. Supports the implementation of IT policies, ensuring they are current and documented. Oversees the specification and purchase of computer hardware and peripherals. Monitors the service provided by the IT group as recorded in the service desk system. Provides PC and Mac system support and training to members of the School. Manages all aspects of the School’s Website from planning and design to web content and maintenance. Designs, creates and maintains specialist web sites for School purposes. Liaises with INSRV and SRWEB on policy and procedure and web issues.